Our Review & Comment Policy is a crucial aspect of our Terms of Service, outlining the framework for how we manage and consider reviews and comments made on our Website.
At Renovo Travel, we recognize the significance of feedback when it comes to choosing travel services. We gather feedback from our clients about their experiences with various travel destinations, accommodations, and services to help future clients make well-informed decisions. Authentic experiences shared by previous travelers provide invaluable insights into the quality of services, accommodations, and overall satisfaction.
In addition to reviews, our Website features a commenting system. This platform facilitates open dialogue among Renovo Travel clients, potential clients researching their next travel destination, our travel coordinators, and service providers.
Leaving Reviews on Our Website
Clients who have booked and experienced services through Renovo Travel are encouraged to leave reviews on our Website. We ensure that all reviews come from clients who have genuinely used our services. Every review, whether positive or negative, is published in full to respect our clients’ opinions and aid others in finding suitable travel options.
Notification is sent to clients when their review is posted. Reviews can be amended or removed upon request by reaching out to our team at [email protected]. Reviews are organized based on the date they were submitted.
Commenting on Reviews
Our Website allows registered users, service providers, and Renovo Travel coordinators to comment on reviews. This feature is designed for users interested in learning more about the experiences of others with our services. Questions can be asked, and responses or expressions of gratitude can be shared in the comments section.
Review authors are notified of any comments on their posts, encouraging them to engage in the conversation. Comments can be adjusted or deleted by contacting the Renovo Travel team at [email protected].
Privacy and Safety
We are committed to maintaining a secure platform for our users, emphasizing the importance of not sharing personal or identifiable information within reviews or comments.
Please avoid including:
- Names, surnames, birth dates, countries
- Specific details about travel experiences that might reveal personal identity
- Directly identifiable information
If a review is negative, service providers are encouraged to inquire about the client’s dissatisfaction respectfully, ensuring that any discussion regarding medical details remains private and not shared on the public platform.
Guidelines for Reviews and Comments
Our goal is to provide valuable content for our users while safeguarding the integrity and safety of our platform. Therefore, we ask that you refrain from posting content that is:
- Promotional in nature
- Personally identifiable or sensitive
- Containing personal, political, ethical, or religious commentary
- Profane, threatening, or obscene
- Inciting hatred or illegal activities
- Paid or incentivized content
- Discussing organ sales
- Revealing third-party personal data or confidential information
While Renovo Travel does not guarantee the accuracy or objectivity of reviews and comments, we do not bear responsibility for their content. However, we are committed to removing any content that violates our Review & Comment Policy promptly.